Arrival & Departure Locations & Times

Transfers are to or from Hobart CBD or Launceston CBD except the Cynthia Bay to Cradle Mountain Shuttle. The Cynthia Bay to Cradle Mountain shuttle does not include transport to or from Hobart.

Departure times are subject to availability and determined based on our experience and knowledge about the trails and timings. Contact us to request a different time to those advertised.

We will travel to other destinations if our booking commitments allow. Contact us to discuss your requirements and we’ll be happy to accommodate you.

Prices, Deposits & Surcharges

Prices are as advertised. A 25% deposit is required at the time of booking. Full fare must be paid at least seven days in advance of the scheduled pickup date.

Some prices increase during the winter months from May to September inclusive.

With ever-increasing fuel prices, regrettably, our fares are subject to change without notice, so please check with us for the current fare before making your travel arrangements.

Airport parking fees are not included in the above fares and are payable by our clients.

We have allowed for a brief stop en route at a public convenience on journeys greater than two hours. Any additional unscheduled stops will attract a charge of $42/hour or part thereof (including GST) waiting time to cover our driver’s wages.

Solo Travellers & Groups up to 3 People

All transfers operate on demand with a minimum requirement of 4 fares. To guarantee departure for 3 people or less an agreement to pay the additional fare(s) is required.

A refund of the additional fares will be arranged if other passengers book onto the same transfer. Failure to reach the minimum of 4 fares 10 days before a trip will result in a full refund being offered and the service cancelled if you’re not willing to pay the additional fares for the service to operate.

Groups Larger than 10 People

We offer 20% discount for groups of 10 and more passengers under a single booking.

See refer to our our Full Terms & Conditions here.

We recognise that bushwalkers may experience unforeseen delays on the track and may not arrive at their end point by the prearranged time.

If there are delays, this is our standard operating procedure:

We will:

1. Arrive at the agreed pickup point at the agreed time (subject to any unforeseen delays we might also encounter enroute, for example, roadworks, accidents, etc);

2. Wait a further hour for the bushwalkers if they are not at the pickup point before returning to Hobart/Launceston without them;

3. Leave a message at the Walkers’ Registration Point advising of our expected return time the next day;

4. Return the following day as soon as possible after fulfilling prior booking commitments – this return trip will be invoiced at 75% of the normal fare based on the minimum fare requirements of the relevant transfer service.

5. Contact emergency services on the bushwalkers’ behalf if the bushwalkers have still failed to arrive at the pickup point and there is no apparent reason for their delay. Before departure bushwalkers should provide us with a Trip Intention Form to assist emergency services.

Please refer to our cancellation policy here.

All transfers operate on demand with a minimum requirement of 4 fares. To guarantee departure for 3 people or less an agreement to pay the additional fare(s) is required.

A refund of the additional fares will be arranged if other passengers book onto the same transfer. Failure to reach the minimum of 4 fares 10 days before a trip will result in a full refund being offered and the service cancelled if you’re not willing to pay the additional fares for the service to operate.

What if I don't wish to pay the extra fares? That's fine. We still encourage you to book, as this shows others that there are existing bookings on the service who are also looking to just pay their 1 fare. If we don't reach minimum numbers 10 days prior, we will reach out to you and discuss cancelling the service or moving your booking to another day where we have reached minimum numbers.

How do I know if other people have booked on a service? Each service has the capacity for 13 passengers. When you go to book, if availability is showing a number below '13' you'll know others have already booked on. Anything below '10' available seats has reached minimum numbers to operate, therefore you won't need to worry about paying anything extra than your 1 fare.

Will I receive a refund if Tasmanian Wilderness Experiences cancels the service due to not reaching minimum numbers? Yes. A refund of monies paid (less credit card fees) will be issued if you have selected to not pay the additional fares, and only wish to pay for your 1 fare.

What are my other options? This all depends on where you are! The Overland Track and Three Capes have a number of other providers servicing walkers at either end. As for the Southwest, this is very remote and to date Tasmanian Wilderness Experiences is the only commercial operator servicing bushwalkers in the South West.