To confirm a booking, reservation or order, you must pay a deposit of 25% of the value of the goods and/or services. We will send you a booking receipt confirming your order, showing the balance due on your account. Final payment for your booking, reservation or order must be paid at least ten (10) days before your tour or scheduled pickup date.

Weather

Some destinations in Tasmania, especially exposed areas, can be very cold and windy, and you need to consider possible weather conditions when selecting your tour destination. Call us if in doubt.

Insurance

We highly recommend travel insurance to cover any unexpected delays, lost luggage, interruptions or medical treatments.

Unforeseen Delays

We recognise that bushwalkers may experience unforeseen delays on the track and may not arrive at their end point by the prearranged time.

If there are delays, this is our standard operating procedure:

We will:

1. Arrive at the agreed pickup point at the agreed time (subject to any unforeseen delays we might also encounter enroute, for example, roadworks, accidents, etc);

2. Wait a further hour for the bushwalkers if they are not at the pickup point before returning to Hobart/Launceston without them;

3. Leave a message at the Walkers’ Registration Point advising of our expected return time the next day;

4. Return the following day as soon as possible after fulfilling prior booking commitments – this return trip will be invoiced at 75% of the normal fare based on the minimum fare requirements of the relevant transfer service.

5. Contact emergency services on the bushwalkers’ behalf if the bushwalkers have still failed to arrive at the pickup point and there is no apparent reason for their delay. Before departure bushwalkers should provide us with a Trip Intention Form to assist emergency services.

Arrival & Departure Locations & Times

Transfers are to or from Hobart CBD or Launceston CBD except the Cynthia Bay to Cradle Mountain Shuttle. The Cynthia Bay to Cradle Mountain shuttle does not include transport to or from Hobart.

Departure times are subject to availability and determined based on our experience and knowledge about the trails and timings. Contact us to request a different time to those advertised.

We will travel to other destinations if our booking commitments allow. Contact us to discuss your requirements and we’ll be happy to accommodate you.

Prices, Deposits & Surcharges

Prices are as advertised. A 25% deposit is required at the time of booking. Full fare must be paid at least ten days in advance of the scheduled pickup date.

Some prices increase during the winter months from May to September inclusive.

With ever-increasing fuel prices, regrettably, our fares are subject to change without notice, so please check with us for the current fare before making your travel arrangements.

Airport parking fees are not included in the above fares and are payable by our clients.

We have allowed for a brief stop en route at a public convenience on journeys greater than two hours. Any additional unscheduled stops will attract a charge of $50/hour or part thereof (including GST) waiting time to cover our driver’s wages.

Don't have a booking?

If you have not booked ahead but wish to use a service on the day (if there's one available at the trailhead) you will be charged an additional administration fee of $50 inc. GST per person.

Solo Travellers & Groups up to 3 People

All transfers operate on demand with a minimum requirement of 4 fares. To guarantee departure for 3 people or less an agreement to pay the additional fare(s) is required.

A refund of the additional fares will be arranged if other passengers book onto the same transfer. Failure to reach the minimum of 4 fares 10 days before a trip will result in a full refund being offered and the service cancelled if you’re not willing to pay the additional fares for the service to operate.

Groups Larger than 10 People

We offer 20% discount for groups of 10 and more passengers under a single booking.

See refer to our our Full Terms & Conditions here.

Please refer to our cancellation policy here.